Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services in a Nu way. Through innovative technology, data and thoughtful customer service, Nu aims to have a positive impact in the lives of millions by financially including the unbanked population and better serving the served and underserved.
Nu is today one of the world’s largest digital banking platforms, offering a growing suite of essential and high engagement solutions designed to create superior customer experiences across the Five Financial Seasons, all of which can be managed through one clear and easy-to-use app, that provides financial control at the customer’s fingertips. The company has redefined over 48 million customers relationship with money.
We are the primary banking relationship for approximately 50% of our active users, who have been with us for more than 12 months and it is estimated that Nubank has provided over 5M people their first credit card or bank account. Over 1 million small and micro entrepreneurs have decided to use Nu’s banking products to help start and run their businesses more efficiently. With operations across Brazil, Mexico and Colombia, it is estimated that Nu’s clients have saved $4.8B in bank fees and about 97.3M hours in wait time. The company fosters a close relationship with its’ customers, having a Net Promoter Score of 90 or above.
With a team of over 5,400 people of 46 different nationalities located across six offices in Brazil, Mexico, Argentina, Colombia, the United States and Germany, Nu builds strong and diverse teams with 31.8% of its Brazilian team self identifying as black or brown, 45.4% as women, and 29.6% as LGBTQIA+, while 61.3% of Nubankers in leadership positions self-identify as belonging to underrepresented groups.
Over the years, Nu has been backed by some of the best-known growth and technology investors in the world, such as Berkshire Hathaway, Sequoia Capital, DST, Tencent, Tiger Global, Kaszek Ventures, Founders Fund, Dragoneer, TCV, Redpoint, Ribbit, GIC, Whale Rock, Invesco, QED and Capital Group.
(all data as of September 30, 2021)